Warranty
What is covered, for how long, and how to file a claim.
- Standard limited warranty on stocked products
- 2 years
- Standard limited warranty on stocked products
- To report an item dead on arrival for a replacement
- 30 days
- To report an item dead on arrival for a replacement
- For an answer on a warranty claim
- 2 business days
- For an answer on a warranty claim
Coverage
| Products | Term | Notes |
|---|---|---|
| Stocked products | 2 years | Standard limited warranty from the purchase date. |
| Dead on arrival | See notes | Reported within 30 days of delivery, it is replaced. |
| Final-sale products | See notes | Their own terms, stated for the product. |
| Custom orders | See notes | Their own terms, stated in the quote or order confirmation. |
- Stocked products
- Term
- 2 years
- Notes
- Standard limited warranty from the purchase date.
- Dead on arrival
- Term
- See notes
- Notes
- Reported within 30 days of delivery, it is replaced.
- Final-sale products
- Term
- See notes
- Notes
- Their own terms, stated for the product.
- Custom orders
- Term
- See notes
- Notes
- Their own terms, stated in the quote or order confirmation.
How a claim works
Pick the order line
Open the order in Orders and choose Claim on the line, or start a claim and pick the order.
Describe it, add photos
Say what is wrong and how it was installed. Up to 5 photos or PDFs help the team decide faster.
Get an answer
The team answers within 2 business days with the next step.
Item dead out of the box? Report it within 30 days of delivery and choose Dead on arrival.
Not covered
The exclusions are listed in the full warranty terms at poliled.com/warranty
Your claims
Claims are filed from your orders. Sign in to see the order lines still under warranty.